Privacy Policy

Last updated: March 2026

This Privacy Policy describes how 2XNC ("we", "us", "our") collects, uses, and protects information when you use our AI-powered IVR platform as a client or through our services.

1. Information We Collect

From our clients (you): When you sign up for our platform, we collect your business name, contact details, product catalogues, service agent information, and any data you upload through the client portal (such as inventory files).

From your customers' calls: When a customer calls a phone number powered by 2XNC, we collect the caller's phone number and a transcript of the conversation. If a warranty booking is requested, we collect the details provided (name, address, phone, email, purchase information, and fault description). This data is stored on your behalf and accessible through your client portal.

2. How We Use Information

We use your data to operate the IVR platform on your behalf — routing calls, providing AI-powered product support, logging warranty requests, and generating analytics. Call transcripts are used to improve the quality of AI responses for your products. We do not sell or share your data with third parties for marketing purposes.

3. Data Storage & Security

Data is stored on servers in the United States (Fly.io). Call audio is processed by Twilio (US) and ElevenLabs (US). Personal information is scrubbed from stored transcripts where possible. Australia does not have a data residency requirement — our obligations under the Privacy Act 1988 are protection-based, not location-based. We implement industry-standard security measures including encrypted connections, access controls, and regular monitoring.

4. Call Recording

All calls handled by our platform are recorded for quality and training purposes. A notification is played at the start of every call to inform callers. As our client, you are responsible for ensuring this complies with the recording consent requirements in your jurisdiction.

5. Third-Party Services

We use the following third-party services to operate the platform:

  • Twilio — telephony and call routing
  • ElevenLabs — conversational AI and voice synthesis
  • Fly.io — application and database hosting

Each processes data under their own privacy policies and our contractual agreements.

6. Data Retention

Call data and transcripts are retained for the duration of your service agreement. Upon termination, we will delete all your data within 30 days unless otherwise required by law. You may request deletion of specific records at any time through the client portal or by contacting us.

7. Your Rights

As a client, you have full access to all data collected on your behalf through the client portal. You may request access to, correction of, or deletion of any data by contacting us.

8. Contact

For privacy enquiries, contact: nicolas@nispre.com